Michael Kors Reviews

I am so happy with Michael Kors. The customer seevoce is absolutely great. Replies within 1 day. And my order came in 2 working days. No issues with MK whatsover. After reading the reviews here felt abit nervous however the experience was immensely wonderful. I was surprised that it came in 3 working days and was coming from Netherlands to London, United Kingdom. Definitely ordering directly from Michael Kors. Thumbs up for mk. Well done ??✅.

All items are lovely and have been happy with them, Previously rated poorly due to having a delayed refund issue and I felt like to wasn’t being resolved however after speaking with a helpful lady today they have dealt with it swiftly, thank you.

If I could have given zero stars I would have. After ordering three coats in November, I received a deliver date appropriately five days later. The day came and went. I tried contacting Michael Kors but was met with a telephone message saying that because of COVID they were not accepting any phone calls. I then contacted via their online contact link only to be told that I should go direct to the courier UPS. This went on for weeks. When the coats eventually arrived I had moved from England to Scotland so my daughter returned the entire order for me. Today I was told that they had credited one coat. Since all the coats were in the same package, if they received one coat, they received them all! Thank goodness I used Klarna for this purchase because without their help and understanding I would be waiting for the return of nearly £400! My advice DO NOT ORDER FROM MICHAEL KORS!

So today I receive my order and the boxes arrived damaged I could see that one of them was clearly opened and resealed as the bottom of the box was broken and ripped. The second box had been opened from the security seal and then resealed with Sellotape.When I opened the boxes The first one had nothing in it and the second one had plastic and paper tissue and some weird looking metal balls Sellotape together and a pebble.My items are missing and I tried to contact Michael Kors however the customer service team aren't taking phone calls. They are asking for customers to email and wait for a response however when I placed this order I realised that as I paid for gift packaging I could write a message and I didn’t see the option to add a message so I emailed them asking them to write happy birthday and it’s been three days and no one has responded so I have no hope and assume that no one will respond to my email sent today!

Terrible!I returned a parcel to Michael Kors which it says 48 hours tracked delivery. Despite getting proof of post office stamp together with proof of receipt still no refund. It has been more than a month. I have emailed customer service numerous time still no answer from them. I tried to call no one picks up the phone. Once lockdown is over definitely will go to store and complain. I have always shopped at Michael Kors and the service that you receive in store is different to the one online. Definitely won’t be purchasing from them anymore. Very disappointed!

Michael Kors have received my return 3 weeks ago, still waiting for refund of £148.00. They haven’t replied to my email, their phone lines are not in use. Won’t order from this company again.

Not good experience when buying and prompt returning one of the watch I had received without an original proper wrapping and a tag, the watch looked like it had been used a bit and been put in the box in hurry. I returned it a month ago and no action from their side happened, only a general email about some difficulties during this pandemic time.

I recently spoke to my bank to ask them how I get my money back for goods that have never arrived from Michael Kors. They asked me if I was sure the site was not a 'Scam'. Initially I answered "of course not it is Michael Kors' official web site". On giving it more thought they could be right!!! A 'scam site' would continually send emails encouraging you to buy goods they can't supply, take your money and then have no means to communicate with them!! This sounds like the service I have received from Michael Kors UK, be warned!!!

After reading negative reviews I was sceptical. Happy to say i received bag in perfect condition and it was extremely well packaged/protected. Yes it took 14 days to arrive but I think some people forget we are in the middle of a pandemic and Brexit. I was also regularly kept up to date by email from MK.Would buy from again.Just to clarify I do not work for or associated in any way with MK as some Reviewers suggest a positive review is .....

I have shopped with MK for so many years (in stores) buying a bag every few months be it for myself or as gifts as i’m a fan of the not onlythe product s but the celebrity service given in stores( (was a fan)But due to the pandemic lime most, I have had to start purchasing online.Bought 2 separate items in December which both arrived with in days of ordering which was impressive given the time of year it was and also Covid delays. Yes there is no personal service but atleast it was efficient.Bought another bag 3rd Jan as a gift for my granddaughter birthday but as of yet not received it. Her birthday is next week and I have lost all confidence in MK getting this gift to me on time.Very disappointed customer, I am now having to order an alternative brand so I have a gift to give.Worst thing is I have emailed a week ago response time is upto 72hrs due to covid so it said... no reply as yet not good enough as MK are not the inly ones effected by Covid everywhere else I have order have managed to get my items to me and that too with most using DPD!I do not know if this item will turn up but I will say if there is a knock at the door I 100% will not be accepting the package it can be returned to the sender and I shall not be using your services again.It is common courtesy to reply to your customers if you do not consider your customers important then I shall make sure I no longer give you my custom.

I know - prices are great, the sale is on, luxurious bags at cheap prices, but this comes at a huge cost. Please, please, if you are thinking about it - do NOT order from Michael Kors official website. I have ordered a bag, put in the correct details (received and re-checked correct details on my order confirmation as a proof), next thing you know someone added another digit to my house number and I can't have my item delivered anymore. I spoke to DPD who confirmed I cannot have my bag because Michael Kors people misspelled my house number (read: added another number just because), so together with Brexit delay I am unlikely to ever see my bag in a million years! They deliver via DPD who have caused me a huge headache in the past as well, so you can't really choose a delivery company which is another huge minus. Big fan of this brand, but this is where the MK journey ends for me, unfortunately. Unless someone responds to my email complaint (sorry I don't have a confirmation number to online complaint form because you never send any), I will go to trading standards!!******UPDATE:another 4 days passed and the bag is still not here. Dpd said will deliver today but ive just been advised that they need to investigate with a sender, while my bag is lying around Snetterton since Saturday. Another day ive stayed in, another day lost. No one from michael kors replied to my email and im so stressed out due to being ignored that im starting to feel concerned for my wellbeing. Please, can I have my bag which I paid a lot of money for? Why are you doing this to your customers?? Why cant i have my order?*****UPDATE THE 1ST OF FEBRUARY 2021******- THE ITEM HAS NOT BEEN DELIVERED. THE PARCEL WAS TAKEN OFF THE APP ON 27TH OF JANUARY AND NEVER LEFT SNETTERTON DEPOT-NEVER SCREENED AFTER THE 16TH OF JANUARY- NO LONGER SHOWING ON ACTIVE DELIVERIES BUT SHOWING IN HISTORY. RANG MY BANK ON THE 28TH OF JANUARY, 16 DAYS AFTER THE PAYMENT DATE AND THANK GOD THEY HAVE REFUNDED ME. RECEIVED THE EMAIL FROM MICHAEL KORS THIS MORNING WHERE THEY REFER TO THAT BAG AS A "LOST PARCEL" AND CLAIM I NEED TO SIGN A DECLARATION THAT I DIDNT RECEIVE THE BAG!? ???? THE BAG THAT NEVER LEFT THE WAREHOUSE. THE BAG STUCK AT SNETTERTON FROM 16TH OF JANUARY WHEN IT WAS NEVER SCANNED AGAIN. THE BAG WHICH WAS LAST SEEN AND DISAPPEARED AT SNETTERTON, WHICH I HAVE BEEN WAITING FOR FOR THE LAST 24 DAYS. OFCOURSE I HAVE NEVER RECEIVED IT IM NOT WORKING AT SNETTERTON DEPOT!! THANK GOD I WAS REFUNDED AND PROTECTED BY MY BANK BECAUSE THIS COMPANY IS NOT TO BE TRUSTED! DO NOT HARRASS ME AGAIN I HAVE BEEN REFUNDED BY MY BANK, LEAVE ME ALONE !!!!! EXPLAIN TO MICHAEL KORS WHERE IS MY BAG AND STOP HARRASSING INNOCENT PEOPLE LIKE ME! MY ONLY MISTAKE WAS BUYING A BAG.

Avoid! Do not order, they are sending packages out with incorrect tags which are being stopped at customs. Tried to get hold of mk for days with no reply. Will go to my bank now to raise dispute. Terrible service for a high end store. They should stop taking orders and peoples money knowing full well they won’t receive the order.